What if my order has not arrived after 7 working days?

Delivery times do vary and are also dependent on your postal service and destination. While there is tracking available for registered post the best option would be to check with your local post office as sometimes notice of attempted delivery may be misplaced. Contact details for your local post office can be obtained through the Australia Post website.

How will I know when my order has been shipped?

You will receive an email informing you that your EllaBache product order has been dispatched. If you haven't don't hesitate to call us or massage us on one of our social media pages.

How can I track my order?

You will receive an email informing you that your product order has been dispatched. In this email there will be a link to access your tracking. Click on the tracking link which will take you to Australia Post's website for more details.

I have lost my receipt. Can I please obtain a replacement?

Yes. Please contact our Customer Care Team on 1300 136 661 and we can arrange for a receipt to be emailed to you.

Otherwise contact us at Beauty For You 8632 6505.

Do you offer international shipping?

Products purchased on this website can only be delivered within Australia.

Conditions

• We are not responsible for any delays that may occur to a parcel due to the fault of Australia Post.

• We are not responsible for parcels that are damaged or lost during transit due to the fault of Australia Post.

Any further questions contact us on 8632 6505 for all your beauty treatments and services.

Visit us to experience our Ella Bache Beauty Services and Beauty Treatments.